The ITIL Service Transition stage, which is the third stage in the ITIL lifecycle, is the ITIL Service Transition stage. This stage is where new or upgraded services can be tested before they go live. This topic is covered in detail in ITIL foundation certification training. It is assumed that the service will function flawlessly in a test environment after the ITIL Service Design stage. This is not always true. If the service implementation fails it is necessary to start over. What if there is no way to return to the way things were in the past? Every service requires a back-up plan in case something goes wrong. This plan is known as an ITIL remediation plan. In the Service Transition stage, an ITIL remediation plan is created to ensure that services are restored to their former working conditions. This topic is covered in detail in ITIL courses as well as in this article.
ITIL Remediation Plan as part of Service Initiation
Although plans are made, actions are taken, and changes initiated, what happens if the change does not go through? It is important to address the issue of what to do in case it fails before any change is approved. This should be done with an ITIL remediation program. An ITIL remediation plan will ensure that the services are re-ensured in the event of a failure to change. If this happens, the service will go down or become unreliable. This can lead to customer dissatisfaction. When service changes don’t go as planned, an ITIL Remediation plan is necessary. ITIL Remediation plans can be as simple as “Reverse every step.” They are essential for successful implementation of new and upgraded services.
ITIL Remediation Plan as part of risk management
Risk management is the process of taking into account all possible risks associated with the roll-out or enhancement of a service. To deal with any potential problems, contingency plans are created. Sometimes, however, the problems that arise during testing of the service are so severe that it is impossible to find quick solutions. An ITIL remediation plan is created to address this situation. It will take steps to reverse the changes and return the service to its original state. A plan will be in place during the Service Transition stage to ensure that there are no major snags when the service is launched into a live environment. Customers won’t have the inconvenience of having to deal with a substandard service. This plan is part risk management.
A remediation plan is a plan to restore your business.
In order to correct failed changes, there should be a back-out or ITIL remediation plan. This will restore the original situation. This plan will outline the actions and steps that should be taken to restore the original situation before the change was implemented. This plan will outline the steps that can be taken to reverse the outcome of the change, even if it fails to implement.
An ITIL remediation plan may be as simple “reverse every step that was taken so far”, or it may include a series complex instructions, including the restoration of baselines. Rarely, a change can be authorized without the plan being considered (e.g. Security or emergency changes) may be authorized. These situations are critical, and IT Service Providers must either ensure that the IT change management is successful or take steps to correct the situation if it fails.
Changes that are irreversible
But not all changes can be reversed. This scenario must be considered in a remediation plan. An alternative approach to remediation may be required in this instance. The operating system upgrade could be the solution. If the server cannot be recovered in c,